Delivery
We make every effort to despatch orders within 7 days. Please note: we make most of our products by hand so we may not always be fully stocked. If an item is out of stock we normally call you to give you the opportunity to replace the item.

We have a charge for standard delivery of £3.95 for orders under £100. For orders over £100, delivery is free of charge. Our standard delivery is first class post for packages under 1.5kg and the Post Office Standard Parcel service for heavier items. First class post usuallyarrives the next day, but please allow 7 days for all items.

If you are in a rush, we use TNT who guarantee next day delivery (excl weekends and bank holidays). For this we charge an additional £12. Please be aware that TNT require a signature or instructions of where the package can be left, so please email us with any special notes. We do include any delivery instructions you give us, but we cannot guarantee that these instructions will be followed. The delivery charges quoted are for delivery to UK addresses. If you require TNT delivery or despatch to other countries, please call for a quote, 01249 730 100, or email us at jacs@quintessentially-english.co.uk

Gift Wrap
We offer a gift-wrapping service which can include a special message.

Customer Service
If you want more help or have a problem, call, email or write and we will be pleased to help.

Phone: 01249 730 100
Email: jacs @quintessentially-english.co.uk